Return, Exchange and Refund Policy

We want you to love your Zariqah suit. Because every suit is stitched to order in the design and size you choose, our policy is a little different from a ready-made store. Please read it before you order.

Stitched Orders
Since your suit is made especially for you, we can’t accept returns or refunds because of a change of mind, a colour preference or a design you chose. Please check the product photos, your size and your stitching design carefully before you order. Our Size Guide and our WhatsApp support can help you.

When We Will Exchange or Refund
We will gladly help in these cases:

  • You received the wrong item, size or design.
  • Your suit arrived damaged or with a stitching fault.
  • Something is missing from your order, such as the dupatta or trouser.
  • The stitched suit does not match the size and design you selected when you ordered.

How to Report a Problem
Please message us on WhatsApp at 0371 5893751 within 48 hours of receiving your parcel. Send your order number and clear photos of the problem, including the parcel’s packing. We may ask you to record a short video of opening the parcel. After checking, we will tell you whether we can offer an exchange or a refund.

Condition of the Item
To be accepted, the suit must be unworn, unwashed and unaltered, with its original packing. Items that have been worn, washed, altered or damaged after delivery can’t be accepted.

Exchanges
If your item qualifies, we will exchange it for the same suit in the right size or design, or for another suit of the same value, subject to availability. Exchanges are stitched again, so please allow [3 to 5 working days] for the new suit to be ready. 

Refunds
If an exchange isn’t possible, we will refund the price of the item. Refunds are sent within [X working days] of us approving the return, to a bank account or mobile wallet that you give us. The original shipping charge of Rs. 250 is not refunded unless the problem was our mistake.

Free Gift
Your free surprise jewellery is a gift with your order. If you return an item, please send back the gift too, unless it is damaged. Gifts can’t be exchanged or refunded for cash.

Cancelling an Order
You can cancel an order before we start stitching, so please message us as soon as you can. Once stitching has begun, the order can’t be cancelled.

Questions?
Message us on WhatsApp at 0371 5893751 and we will be happy to help.